At Elephaguards, we strive to provide high-quality products and excellent customer service. However, if you are not completely satisfied with your purchase, please review our refund and cancellation policy below:
Cancellation Policy
- Orders can be canceled within 24 hours of placing them. Once the order has been processed or shipped, it cannot be canceled.
- To request a cancellation, please email us at elephaguards@gmail.com with your order details.
Refund Policy
We accept returns and offer refunds only under the following conditions:
- The product received is damaged or defective.
- The item is incorrect (wrong product received).
- You must initiate the return request within 5 days of receiving the order.
Return Process
- Email us at elephaguards@gmail.com with your order number, product images, and a description of the issue.
- Once approved, we will provide return instructions. The product must be unused, in original packaging, and with all accessories.
- After receiving and inspecting the returned item, a refund will be credited within 5 business days to the original payment method.
- Refund amount will be credited within 5 business days to customer orginal payment method.
Non-Refundable Items
- Used or damaged products due to customer mishandling.
- Products without original packaging.
- Returns requested after 5 days of delivery.
For any queries, feel free to contact us at elephaguards@gmail.com or call us at 9667617544.
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